Frequently Asked Questions
Everything you need to know about our premium loose-leaf teas and shipping policies.
How should I store my loose-leaf tea to keep it fresh?
To maintain optimal flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using the airtight tins provided with your purchase.
Do you offer international shipping?
Yes, TeaHaus ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your tea bags biodegradable?
Absolutely. Our pyramid tea bags are made from plant-based, corn-starch material that is 100% biodegradable and plastic-free, ensuring a sustainable brewing experience.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food items. However, if your order is damaged or incorrect upon arrival, please contact us within 14 days for a full refund or replacement.
Can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Are TeaHaus products organic?
We source many organic-certified teas and prioritize farmers who use sustainable, pesticide-free growing practices. Look for the 'Organic' badge on individual product pages for specific certifications.